Service Arts Inc.
Recent Projects
LA PLAYA CARMEL HOTEL, CARMEL-BY-THE-SEA, CA
A return to this historic, 75 room property overlooking the Pacific in the picturesque town of Carmel. Mary Crowe, its capable General Manager, had asked me to re-visit her team to conduct an Excellent Service Workshop.
THE BOISSET COLLECTION, NAPA, SONOMA AND FRANCE
With owner, Jean-Charles Boisset and his team of 42 directors, leading an Executive retreat for the week at Deloach Winery in Sonoma focusing on service initiatives for the company.
"Let us thank so much for the talent, style and incredible intuitive personality of Eric Weiss; for being, over the last 3 days and before...such an amazing catalyst to enlighten us in so many ways!” Jean-Charles Boisset, Proprietor, The Boisset Collection
CALIFORNIA TRAVEL ASSOCIATION, LOS ANGELES, CALIFORNIA
I was honored to be with Disney and The Deepak Chopra Institute as guest speaker at the  California Travel Association’s annual conference. Held at Universal Studios in Los Angeles, my topic was "SERVICE EPIPHANIES, and with an audience of 500 people, it was wonderfully challenging to integrate my interactive techniques of involving everyone in the presentation.
Eric Weiss, President/Founder
WALDORF - ASTORIA, NEW YORK CITY
Over the last year and a half, I have worked with forty food and beverage managers from this historic, New York City hotel.The workshop series included restaurants, banquets, in-room dining and catering sales focusing on finding the right balance between the property's iconic elements and a relevant service style. I'll be returning to the hotel at the beginning of October to guide the team of La Chine, the Waldorf's exclusive, new Chinese restaurant.
GOVERNOR’S DINNER AT THE WHITE HOUSE
After tasting approximately 50 wines from Long Island, I submitted my top 12 recommendations for wines to be used at various events at The White House. Several of my recommendations were used immediately afterwards at the Governor’s Dinner.
A return visit to the wonderful Golden Door in Escondito, California where I spent the week working with Executive Chef, Greg Frey, Jr. and the food and beverage team. Together we re-vamped the sequence of service, transitioning it to become more relevant to the new direction of the Spa/Resort. In anticipation of the "Women of the World" conference scheduled for October, numerous renovation projects have been scheduled.
GOLDEN DOOR SPA, ESCONDIDO, CALIFORNIA
SOTHEBY’S INTERNATIONAL REALTY, WINE COUNTRY, SONOMA, CA
"Thank you for delivering such a positive and engaging workshop to begin this new year. You were able to adapt quickly and lead a powerful, riveting two days with our Realtors and staff. We are all looking forward to our next workshops." Mike Bryant, General Manager, Sotheby's International Realty, Sonoma County
TOKYO AMERICAN CLUB, TOKYO, JAPAN
The Tokyo American Club, one of the most prestigious private clubs in the world, was established in 1928. I have the honor of working for six weeks with all of the departments; food and beverage, member services, activities, concierges, etc. Thank you Brian Marcus who championed my selection over the last 18 months.
MARTINHAL RESORT, SAGRES, PORTUGAL
10 days spent with the executive and front line teams of this brilliantly conceptualized property in the Algarve region. The owners have opened two other hotels in the last months, with a third to come in Lisbon.
KORBEL WINERY, SONOMA, CA
Working with the entire hospitality team of this renowned winery, opened in 1882. It was an extremely productive week with both management and front line staff thanks to Camille Urmini, the Hospitality Manager whom I met last year during the Service Excellence Workshop series for businesses throughout Sonoma County. "Thank you again for such an inspiring, insightful and invigorating workshop at Korbel. The buzz of our learning is all about the winery and I couldn't be more thrilled." Camille Urmini, Director of Hospitality, Korbel Winery
MASSACHUSSETTS CONVENTION CENTER AUTHORITY, BOSTON, MA
Signature Boston's Excellence Service Workshop which I led with 35 of the executives who lead the largest convention center in the Northeast. Thank you David Gibbons, Executive Director for championing this worthy initiative. "Eric recently facilitated a Service Excellence workshop for Signature Boston. It was masterfully conducted and helped everyone re-connect with the commitment to excel at not just one's job but at everything one does. Eric has a unique ability to engage each and every member of the group making for a very special experience." David Gibbons, Executive Director, Massachusetts Convention Center Authority
LADERA, SAINT LUCIA, WEST INDIES
Ladera is the only hotel in the Caribbean ever rated #1 in the world according to Conde Nast Traveler's "Best of the Best." I had the pleasure of working with its restaurant team for two weeks. A wonderful project with tangible results moving forward.
T.S.RESTAURANT GROUP, MAUI, HAWAII
A month on Maui. For many, it's the dream of a lifetime. I've just finished consulting with KIMOS, LEILANI'S, DUKES AND HULA GRILL, four of the 13 restaurants in this dynamic and successful group. You know when a property that usually does over a 1,000 covers daily, closes for its employees' Christmas party and celebrates with a full day on Kauai, that they must be doing something right. I only hope that Ross Anderson, the visionary VP of Operations who asked me to come, will be more than satisfied with the results. I know I am. Mahalo.
TWENTY TWO LIBERTY RESIDENCES, BOSTON, MA
A full week of Service Excellence Workshops with the General Manager, Concierges, Doormen, Bellmen and Director of Facilities at this exclusive residential building in the Seaport area of Boston. Thank you David Gibbons, long-term friend and colleague. for recommending me.
As this iconic hotel nears an extensive, multi-year renovation, I was asked to present a workshop for the W.O.W. group (Women of the Waldorf) held at The Lotte Palace Hotel in New York. Its theme, "In or out of the Waldorf, Creating your Own Legacy," was a topic that was timely and relevant.
APPLEWOOD INN AND SPA, SONOMA, CALIFORNIA
A return visit to Applewood Inn and Spa in Sonoma to help transition the new restaurant "Pinoli" with Executive Chef, Christian Darcoli, whom I had recommended from previous visits to his restaurant in San Juan, Puerto Rico. Cucina Rustica showcases dishes from Liguria using local resources.
COMSTOCK WINES, SONOMA, CALIFORNIA
Working with the entire team of Comstock Wines in Sonoma, a relatively new winery in the Dry Creek area, that is gaining a stellar reputation for their Viognier, Sauvignon Blanc, Chardonnay and old vine Zinfandel. Kelly Ferris Comstock, CEO of the company, is a visionary who keeps her team motivated and productive.
The fourth time consulting with Boisset Collection Wineries in both Napa and Sonoma. We focussed on "Breaking down the Silos" as well as "Closing the Sale" with the Executive Team as well as 50 team members from the Tasting Room, Production, Wine Club, Administration and Marketing and Sales.
THE BOISSET COLLECTION, NAPA, SONOMA AND FRANCE
THE CRONIN RESTAURANT GROUP, BOSTON, MASSACHUSETTS
An extended series of assessments and workshops over the course of the year with numerous restaurants in the collection; "Temazcal," an upscale Mexican concept, Tony C's Sports Bars and Tony C's CoalFire Pizza. At this point, all of the restaurants are located in and around Boston.
THE CARLYLE, A ROSEWOOD HOTEL, NEW YORK CITY, NEW YORK
Honored to be working with the Food & Beverage department of this iconic, New York City hotel;  the restaurant, Bemelman's Bar, Cafe Carlyle, The Gallery and Room Service. A team that is motivated to provide signature service to an international clientele who demand and expect the best.
L'ESPALIER, BOSTON, MASSACHUSETTS
"Eric, thank you so much for everything that you have brought to my world..family, friendship and L'Espalier. The impact from the 2 day workshop is still blossoming with everyone." Chef Frank Mclelland, Chef/Proprietor, L'Espalier
Bravo to the team at Sra Bua - one of ten restaurants in Bangkok awarded a star for Michelin's first visit. “Thank you for your contribution Eric. The team in Sra Bua is geared up and I have never seen them so enthusiastic .” Samir Reinhold Wildemann, GM, Siam Kempinski Hotel Bangkok
SRA BUA RESTAURANT, HOTEL SIAM KEMPINSKI, BANGKOK
A return for a three week series of Excellent Service Workshops with the teams of Chop Steak House and Casual Adult Dining at the Club. Video-filming of the steps in the Sequence of Service was an instrumental part of the training. “Mr. Weiss delivered his Service Excellence training to more than 100 employees, managers, and directors at our Club over a six week period. It was our first time working with a trainer from outside of Japan. He is an energetic trainer with a deep understanding of excellence in hospitality. We are sure that our organization can sustain the best practices he shared with us. "                      Anthony L. Cala, General Manager, The Tokyo-American Club
TOKYO-AMERICAN CLUB, TOKYO, JAPAN
SANTA MONICA SERVICE EXCELLENCE CITY-WIDE
For the first time in Southern California, I presented the program to hotels, restaurants and attractions over the course of a week. Sponsored by Santa Monica Travel and Tourism, I was motivated by the vitality and diversity of this surf-side city.
KAHALA HOTEL AND RESORT, HONOLULU, HAWAII
The first of three, three week visits this year to this iconic property working with the Food and Beverage team. The "aloha" spirit here is palpable and inspiring.
A wonderful week spent working with the Food and Beverage team of this jewel-of-a-property. Janis Clapoff, former Managing Director of Halekulani, San Ysidro Ranch and Ojai Valley Inn and Resort is a true visionary who inspires to greatness. "The effects of the week you spent here have been mind boggling. Our staff has been working at a different level and have found new motivation. I cannot thank you enough for making time for us in your busy schedule."                                Janis Clapoff, Managing Director
LAKE AUSTIN SPA RESORT, AUSTIN, TEXAS
PARKPOINT HEALTH CLUBS, SONOMA, HEALDSBURG, SANTA ROSA, CALIFORNIA
A two-day Executive Retreat with the teams of this prestigious group of health clubs in Sonoma County. The high point was a sand-castle building competition on the beach at Bodega Bay. Great for team-building, creativity, strategy and fun.
Assisting in the creation of a culinary, wellness and historical retreat amidst olive groves in the Peloponnesus peninsula.
“ I had the great pleasure of working with this top-notch hospitality consultant helping me actualize      a lifetime’s dream.”                                     Dimitri Dimas, owner
DORIAN COUNTRY HOUSE, MESSINIA, GREECE
MARTINHAL RESORTS, PORTUGAL:  SAGRES, LISBON, AMANCIL and CASCAIS
One new activity included in my 3 week Excellent Service series was "The Selfie Safari," requiring teams from various departments to accumulate points with group photos in many locations with different challenges. It was fun, strategic, creative, collaborative and energizing.