“Eric Weiss and his Excellent Service Workshop really help us realize what we have to do – train our staffs better to give good service and keep our customers coming back to us.”
– Thomas Keller, Chef/Owner, The French Laundry
“I have viewed Mr. Weiss as a consummate professional. We have utilized his expertise in many areas; wine selections to points of service and key F&B hiring. I would recommend him for all positions in hospitality that reward initiative, creativity and impeccable standards.”
– Daniel Shanks, Executive Residence, The White House
“Service Arts has helped focus numerous Hilton hotels and resorts on the single objective of elevating service standards. It has consistently, creatively and relentlessly targeted the issues differentiating “Excellent” from “Good” service. We look forward to many future projects together.”
– Shirley Whelan, Director of Food & Beverage Product Development, Hilton Corp.
“Eric Weiss has done our business a great service. The Art of Restaurant Service is dynamic, well-conceived and very pertinent to everyone in the hospitality industry.”
– Daniel Boulud, Chef/Owner, Restaurant Daniel, The Dinex Group
“Halekulani has proudly been awarded the #1 positioning in service rating, voted by a reader’s poll from Travel and Leisure this past year. Having our staff go through the “Excellent Service Workshops” designed by Mr. Eric Weiss, President of Service Arts, Inc. gives us yet another opportunity to continuously improve upon our existing levels and standards of service. Our staff was consistently motivated and encouraged to raise the bar on themselves after attending these interactive sessions. Our team is already looking forward to future workshops. Thank you Eric!”
– Janis Clapoff, General Manager, Halekulani Hotel, Honolulu, Hawaii
“During our working together, I certainly witnessed your competency in the world of wine as well as your networking abilities within the hotel and restaurant world of New York City. Thank you for all you have done for the wines of Haut Brion during the twelve years you represented them at Seagrams.”
– Jean-Phillipe Delmas, Director, Chateau Haut Brion
“Excellent Training. It was amazing to me that of the 125 attendees from the three sectors of the event, nearly all attended to the end of the program. Eric Weiss is not a person dedicated to a workshop, but a person passionate about service.”
– Eric Drew, Broker/President of Sotheby’s International Realty
“As a former Senior Vice President for American Express overseeing the business in the Restaurant and Entertainment industries, I was directly responsible for contracting Eric Weiss and Service Arts, Inc. to lead a series of “Excellent Service Workshops” for many of our hospitality clients in both New York and San Francisco. The results were extremely positive and contributed to Mr. Weiss being singled out as one of the singular most service driven contributors to our industry. He continues to raise the bar when it comes to service standards, and consistently finds innovative ways to educate. Whether working with a front desk team at a Four Seasons hotel, newly hired staff members in private wealth management at Goldman Sachs or a cotillion of servers at West Point Military Academy, his passion and dedication to the world of hospitality is obvious.”
– Lloyd Wirshba, Former Senior Vice President, American Express, Inc.
“Eric Weiss has been instrumental in Belmond La Samanna’s quest for Excellence. Moving the dial from good to great when it comes to polish, anticipation and poise was critical for our hotel and Service Arts delivered just that. Eric managed to engage and elevate our team and its service style in a record time all while doing it with a great sense of humor and humanity!”
– Eleonore Astier-Petin, General Manager, Belmond La Samanna, Saint Maarten
“Eric Weiss recently led an extensive “Excellent Service Workshop” series with nearly 125 team members of my three restaurants in New Orleans. Over the course of the ten days with both management and front line staff, the excitement, interest and engagement he created was felt by all. I am confident that the return on investment will continue for many months to come.”
– Dickie Brennan, owner, The Dickie Brennan Restaurant Group
“Eric Weiss takes traditional corporate training and ratches it up a notch. Bringing him in is like offering a Master Class.”
– David Gibbons, Executive Director at Massachusetts Convention Center Authority
“After witnessing first-hand “The Excellent Service Workshop” series in St. Petersburg in Russia where I first met Eric Weiss its President, I felt it was the right program for re-energizing and re-focusing our staff here at the Finca Cortesin. It in fact, accomplished that and much more.“
– Rene Zimmer, General Manager, Finca Cortesin Hotel, Golf and Spa
“Eric’s ability to coalesce a group of team members and leaders, re-instill a sense of purpose and focus on genuine hospitality and technical skills, all with a personalized approach, have been inspiring to all of us.”
– David Garcelon, Exec. Director of Food & Beverage, The Waldorf Astoria, NYC,
I was responsible for hiring Eric Weiss at West Point with the mission of improving service skills throughout the Cadet Mess Hall. As the officer in charge of food service, I saw a definite need to take the hospitality performance to another level. Over a period of six months, Mr. Weiss worked regularly with the service team, helping them to understand the importance of personalizing their approach along with specific skills.”
– Colonel Derek S. Smith, West Point Academy
“Eric Weiss is a wonderful person and a very knowledgeable hotelier.
His expertise was very much appreciated by all participants in “The Excellent Service Workshop” series at Six Senses Douro Valley and helped to elevate the Guest Experience throughout the hotel and spa. Everything was done with a sense of humor and an attention to detail.”
– Andre Buldini, General Manager, Six Senses Douro Valley, Portugal
Eric’s workshop is about so much more than excellent service! His engaging and witty approach is not only highly effective at helping organizations to define and understand the values underlying excellent service, it also serves to build trust and credibility within the organization, as participants work collaboratively through each stage of the process. Over the three-day experience, a monumental shift took place in the culture of our organization, as managers from all levels and departments realized the importance of their individual voices in defining what we stand for, how we will go about it, and how we can work together to achieve our goals.
– Lisa Heisinger, CEO, Boisset Collection of Vineyards
‘The immediate response of our associates to Eric Weiss’ workshop after the first day was remarkable. With his training, we have established a concrete foundation on which we will base our entire Food and Beverage Department in all future Trump International Hotel and Towers. I have been in the hospitality industry for almost 25 years and no other training has affected me personally like this one. The knowledge that has been passed along shines brightly through us all!”
– Joe Isidori, VP Food and Beverage, Trump International Hotel and Tower, L.V.
“The program Eric developed for us was of crucial importance to coach the skills required for a highly anticipated hotel opening, but also for the personalized style of service expected. He also facilitated greatly the bonding between the various teams at this level. We would not hesitate to work with him again for other tailor-made programs in the future.”
– Thomas Fehlbier, General Manager, Six Senses Shaharut, Israel