“Eric Weiss and his Excellent Service Workshop really help us realize what we have to do - train our staffs better to give good service and keep our customers coming back to us.” Thomas Keller, Chef/Owner, The French Laundry, Yountville, CA “I have viewed Mr. Weiss as a consummate professional. We have utilized his expertise in many areas;  wine selections to points of service and key F&B hiring. I would recommend him for all positions in hospitlity that reward initiative, creativity and impeccable standards." Daniel Shanks, Executive Residence, The White House, Washington, D.C. "Service Arts has helped focus numerous Hilton hotels and resorts on the single objective of elevating service standards. It has consistently, creatively and relentlessly targeted the issues differentiating "Excellent" from "Good" service. We look forward to many future projects together."                           Shirley Whelan, Director of Food & Beverage Product Development, Hilton Corp.         "After witnessing first-hand "The Excellent Service Workshop" series in St. Petersburg in Russia where I first met Eric Weiss its President, I felt it was the right program for re-energizing and re-focusing our staff here at the Finca Cortesin. It in fact, accomplished that and much more." Rene Zimmer, General Manager, Finca Cortesin Hotel, Golf and Spa, Costa del Sol, Spain   “During our working together, I certainly witnessed your competency in the world of wine as well as your networking abilities within the hotel and restaurant world of New York City. Thank you for all you have done for the wines of Haut Brion during the twelve years you represented them at Seagrams.” Jean-Phillipe Delmas, Director, Chateau Haut Brion "Eric Weiss recently led an extensive "Excellent Service Workshop" series with nearly 125 team members of my three restaurants in New Orleans. Over the course of the ten days with both management and front line staff, the excitement, interest and engagement he created was felt by all. I am confident that the return on investment will continue for many months to come."                                           Dickie Brennan, owner, The Dickie Brennan Restaurant Group, New Orleans "Halekulani has proudly been awarded the #1 positioning in service rating, voted by a reader’s poll from Travel and Leisure this past year. Having our staff go through the “Excellent Service Workshops” designed by Mr Eric Weiss, President of Service Arts, Inc. gives us yet another opportunity to continuously improve upon our existing levels and standards of service. Our staff was consistently motivated and encouraged to raise the bar on themselves after attending these interactive sessions. Our team is already looking forward to future workshops. Thank you Eric!” Janis Clapoff, General Manager, Halekulani Hotel, Honolulu, Hawaii “Eric Weiss has done our business a great service. The Art of Restaurant Service is dynamic, well-conceived and very pertinent to everyone in the hospitality industry.” Daniel Boulud, Chef/Owner, Restaurant Daniel, New York City "As a former Senior Vice President for American Express overseeing the business in the Restaurant and Entertainment industries, , I was directly responsible for contracting Eric Weiss and Service Arts, Inc. to lead a series of "Excellent Service Workshops" for many of our hospitality clients in both New York and San Francisco. The results were extremely positive and contributed to Mr. Weiss being singled out as one of the singular most service driven contributors to our industry. He continues to raise the bar when it comes to service standards, and consistently finds innovative ways to educate. Whether working with a front desk team at a Four Seasons hotel, newly hired staff members in private wealth management at Goldman Sachs or a cotillion of servers at West Point Military Academy, his passion and dedication to the world of hospitality is obvious.” Lloyd Wirshba, Former Senior Vice President, American Express, Inc.      "Excellent Training. It was amazing to me that of the 125 attendees from the three sectors of the event, nearly all attended to the end of the program. Eric Weiss is not a person dedicated to a workshop, but a person passionate about service Eric Drew, Broker/President of Sotheby's International Realty in Healdsburg ‘The immediate response of our associates to Eric Weiss’ workshop after the first day at Trump Hotel and Tower Las Vegas wasremarkable. With his training, we have established a concrete foundation on which we will base our entire Food and Beverage Department in all future Trump International Hotel and Towers. I have been in the hospitality industry for almost 20 years and no other training has affected me personally like this one. The knowledge that has been passed along shines brightly through us all!" Joe Isidori, VP Food and Beverage, Trump International Hotel and Tower, L.V. “Eric Weiss takes traditional corporate training and ratches it up a notch. Bringing him in is like offering a Master Class.” David Gibbons, General Manager, The Drake Hotel, New York City