Service Arts focuses on team-building through the tenets of Excellent Service with hotels, resorts, restaurants, corporations, cities and counties.
From the Siam Kempinski in Bangkok, to advising the White House on wines, service and key Food and Beverage positions to the Six Senses Hotel in Portugal, Eric Weiss has been honored to work with iconic properties nationally and internationally
Excellent Service Workshops
Since 1993, The “Excellent Service Workshop” led by Founder/President Eric Weiss, has been an interactive Service Series focused on the singular goal of improving the quality of service in diversified industries.
Designed for both management and front line staffs, the series incorporates role-playing, team building exercises, video filming and critiquing, as well as developing recovery service scenarios with potential solutions.
“Eric Weiss and his Excellent Service Workshop really help us realize what we have to do – train our staffs better to give good service and keep our customers coming back to us.”
— Thomas Keller
Chef/Owner, The French Laundry
“I have viewed Mr. Weiss as a consummate professional. We have utilized his expertise in many areas; wine selections to points of service and key F&B hiring. I would recommend him for all positions in hospitality that reward initiative, creativity and impeccable standards.”
– Daniel Shanks
Executive Residence, The White House
“Service Arts has helped focus numerous Hilton hotels and resorts on the single objective of elevating service standards. It has consistently, creatively and relentlessly targeted the issues differentiating “Excellent” from “Good” service. We look forward to many future projects together.”
– Shirley Whelan
Director of Food & Beverage Product Development, Hilton Corp.